Terms and conditions

Terms and Conditions

1. Interpretation and Definitions

These Terms and Conditions ("Agreement") are made between Santabet Casino (the "Platform", "Casino" or "We") and the player (the "Player", "You" or "Your"). The terms and conditions outlined below apply to all games, bonuses, promotions, services, and activities provided by the Platform. By accessing and using the Platform's services, You acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

2. License and Jurisdiction

Santabet Casino is licensed by Curaçao eGaming (CEG) under license number 8048/JAZ2023-014. Our games are operated in compliance with the laws of Curaçao. The Platform operates as an offshore licensed entity, accepting players from Canada, subject to the gray market regulations.

3. Registration and Login Process

To register on the Platform, You must provide accurate information, including Your name, date of birth, address, and email address. You will be required to verify Your email address by clicking on a confirmation link sent to You by us. Once verified, You may access the cashier to deposit funds.

4. Games and Software Providers

The Platform offers over 3,500 games from top-tier software providers, including Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Betsoft, and Spribe, among others. The types of games available include video slots, live dealer tables, crypto games, and table games.

5. Bonuses and Promotions

The Platform offers various bonuses and promotions, including a 100% match up to CAD $1,500 + 150 free spins welcome bonus. To claim any bonus, You must select the relevant option at the cashier before making a deposit. The minimum deposit required for most bonuses is CAD $20.

6. Payment Methods and Banking Terms

The Platform accepts various payment methods, including Interac e-Transfer, credit cards (Visa/Mastercard), crypto (BTC, ETH, USDT, LTC), and e-wallets (MuchBetter, MiFinity). The minimum deposit amount for most payment methods is CAD $20. Withdrawal limits apply, with a maximum of CAD $2,000 per day.

7. Key Terms and Conditions

The following terms and conditions apply to all games, bonuses, promotions, services, and activities provided by the Platform:

• Wagering requirements: 35x standard for most bonuses.
• Deposit limits: Minimum CAD $20 across most methods. No daily deposit cap for crypto.
• Withdrawal limits: Daily CAD $2,000, Weekly CAD $10,000, Monthly CAD $30,000 (VIPs have negotiable higher limits).
• Account restrictions: Duplicate accounts result in immediate closure and forfeiture of funds.

8. Responsible Gambling Features

The Platform is committed to responsible gaming practices. Tools available to You include:

• Deposit limits: Daily/Weekly/Monthly caps.
• Cool-off period: 24 hours to 7 days.
• Self-exclusion: Permanent or timed (6 months to 5 years).

9. Security and Fair Play

The Platform uses certified Random Number Generators (RNG) to ensure game fairness. Games are audited by independent third-party labs, including iTech Labs and GLI.

10. Support Availability

Customer support is available 24/7 via live chat or email. Response times for live chat are less than 2 minutes, while response times for email are less than 24 hours.

11. Changes to Terms and Conditions

The Platform reserves the right to modify or update these Terms and Conditions at any time without prior notice. Continued use of the Platform's services after such changes will be deemed acceptance of the revised terms.

12. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of Curaçao. Any disputes arising from these Terms and Conditions will be resolved through arbitration, as per Curaçao eGaming's dispute resolution process.

By accessing and using the Platform's services, You acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.